What kind of security is this?
I had a chat with Ryanair. My words are in bold
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Ryanair ChatBot joined the chat
Ryanair ChatBot
Hmmm. Sorry, I didn’t get that. As a new ChatBot I’m still learning. Try asking me another question by keeping it short and sweet. If you prefer to choose a topic from our menu, type “Help”
refund
Ryanair ChatBot
I hope I answered your query!
no
Ryanair ChatBot
Hmmm. Sorry, I didn’t get that. As a new ChatBot I’m still learning. Try asking me another question by keeping it short and sweet. If you prefer to choose a topic from our menu, type “Help”
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booking
Ryanair ChatBot
All you need to check-in for your flight is your six-digit reservation number, email address used at the time of booking and your travel document.Check out our video guide for the step by step process below.
How to check-inOnline check-in is straight forward on both our website and Ryanair app.
- Check-in Online Now
- Check-in Video Guide
- Important Check-in Information
I am always learning and improving, did the answer I provided answer your question ?
- Yes
- No
no
Ryanair ChatBot
How can I assist you, please select a topic from the following.
More Info…
- WEBSITE OR PAYMENT ERRORS
- AIRPORT CHECK-IN FEE
- BALANCE MY BOOKING
More Info…
- NAME CHANGE AFTER 48 HR
- ONLINE CHECK-IN INFO
- BOOKING CONFIRMATION
More Info…
- I Would Like to Ask a Different Question
- I Need to Speak with Support
_I_need_to_speak_with_support_
Ryanair ChatBot
Please provide the email address
Ryanair ChatBot
Please provide the booking reference number. Type ‘NON’ if you don’t have Booking Number.
NON
Ryanair ChatBot
Thank you for your selection. Your question has been sent to our Customer Support team, which will be reviewed and answered and get back to you during working hours. (MON – FRI 6am GMT to 8pm GMT, SAT 8am GMT to 6pm, SUN 9am GMT to 6pm GMT)
Ryanair ChatBot left the chat
£34.99 voucher number 296743244870400001 but I don’t have my booking reference. Please simply send me the reference. Third time asking and using this appalling chatbot system…
Anita NK joined the chat
Anita NK
Good morning , let me check this for you.
thank you
Anita NK
Could you please confirm how did you pay originally for the flight that you received a voucher?
it would have been by card and over the internet
Anita NK
This is not correct. Could you please double check the payment type please?
What? How else would I have paid – Ryanair don’t have shops or an ability for me to pay in cash. Look, this is my third attempt at chatting to you and I have an email from your to my Ryanair email address and in that email I have a voucher number. Just give me the flight number and I can fill in your form!
Anita NK
You have to pass security check before we can give out any details about your booking, as you do not have the reservation number the only way to pass security check is that you have to confirm the exact payment type that you used in the original booking.
Bank card
Please remember you wrote to me!
Anita NK
It is a different payment type in the booking.
Look, I have three bank accounts! What are you looking for? mater card? visa? visa debit? When was the payment made – if you tell me that I can check my statements but this is crazy and you know it – I have a voucher number that you sent me!!!
Anita NK
I am looking for the correct payment type it was used in the booking, I understand if you are angry but you have to understand to pass security check is mandatory , until when you not confirm exactly how did you pay for the flight I am not able to provide the information for you.
OK Visa
Anita NK
It is not correct
mastercard
Anita NK
not coorect
*correct
visa debit
Anita NK
Unfortunately no
There are NO OTHER types!!!
bank transfer
Anita NK
Unfortunately no
There are other payment methods.
There may well be but non that I own
Anita NK
Did you book your flight yourself ?
What? This credit is on my account. Yes, I would have booked it myself
Anita NK
As in your booking there is a different payment method was used please.
paypal
Anita NK
Thank you.
T5ZPQS this is your reservation number please.
That is the most stupid security check I’ve ever been through. Just list it till I got it right… You guys really go out of your way to assist clients huh? You’ll NEVER get another penny from me – pass that on to customer services feedback or something and burn it with the millions of similar comments.